We are proud to offer beautiful high quality products and want to ensure you are happy with your purchases from Eco Sprogs. If you are not delighted with your purchase for whatever reason, you may return unwashed, unworn and unused items in their original condition upon presentation of the original invoice within 30 days of purchase.
Please choose sale items carefully as they are non-refundable and non-exchangeable.
Please do not break open packaging that is non-resealable if you wish for an exchange.
Returns or exchanges of online purchases must be made by post.
If you would like to exchange an item, please email firstname.lastname@example.org to discuss return of the item. Once the returned item is received, a new order with the exchanged item will be processed and we will notify you via email once your exchange has been processed.
If you think you have received a faulty, damaged or incorrect item please contact email@example.com and we will assist you.
Please note: we are unable to replace or refund items damaged through improper laundering, so please follow the care instructions in the product tab when washing. If you are have any questions in regards to the care of your product, please contact our firstname.lastname@example.org for advice.
Face Masks are non returnable/ non refundable items due to health and safely protocols. We do however offer
free size adjustments(just pay return postage), should the fit be the issue. If you are unhappy with the quality, or your product is defective, please get in contact and I will see what we are able to do!